Helsinki

Booking Terms and Conditions :

The booking is made on the terms of these booking conditions and when you make a booking you accept the terms of these booking conditions.

 

CANCELLATION / CHANGES:

All cancellation and change requests must be submitted by email to [email protected]. Requests are considered received when we receive your email.

A. Unpaid bookings
If you do not pay the registration fee by the stated deadline, your booking will be automatically cancelled.

B. Cancellation at least 10 days before departure
If you cancel your booking at least 10 calendar days before departure, you will receive a refund of the amount paid, less the non-refundable registration fee of SEK 150.

 

C. Cancellation fewer than 10 days before departure
If you cancel fewer than 10 calendar days before departure, no refund or date change will be provided.

D. Changing your travel date
Requests to change your travel date must be submitted at least 20 calendar days before departure. Changes are subject to availability and may involve additional fees.

E. Other changes to your booking
If you wish to change any other part of your booking, we will do our best to accommodate your request. However, changes cannot be guaranteed and may be subject to availability and additional costs.

F. Medical or travel emergencies
Our standard cancellation and refund conditions apply in all circumstances, including medical and travel emergencies. We therefore strongly recommend purchasing appropriate travel insurance. If you have travel insurance, we will provide reasonable assistance and documentation to support your insurance claim.

G. Cancellation by 90degreesnorth
If we are unable to operate your trip, you will receive a full refund of all amounts paid to us for the cancelled trip.

H. Extraordinary circumstances
We reserve the right to cancel a booking or trip due to extraordinary circumstances beyond our reasonable control, including force majeure. In such cases, you will receive a full refund of all amounts paid to us for the cancelled trip.

 

REFUNDS:

A. We are not liable where any failure to perform or improper performance of the travel services is due to: you or another entity unconnected with the provision of the travel services in our package; unavoidable and extraordinary circumstances, unusual weather conditions, Force Majeure, and a situation beyond our control.
B. The refund would take place through a bank transfer in case your account is a Swedish one. In case you are not the owner of a Swedish bank account, we can refund you through a money transfer for which you would bear the costs of the transfer.

 

INSURANCE:

We do not provide any travel insurance with the package you’re booking. We strongly recommend all passengers to have a valid travel insurance that covers cancellations, losses or theft of personal belongings, accidents during the trip and medical assistance. You are in charge of arranging this on your own.

 

CHANGE OF ITINERARY:

Our final itineraries might change due to external factors and specific circumstances, such as unpredictable weather conditions, Force Majeure, delays, and other unpredictable situations therefore we reserve the right to change the itinerary during the trip in case of extraordinary circumstances. 90degreesnorth is responsible for arranging alternative transportation to get you to the starting point of the trip, in case the original itinerary is disrupted. 

 

COMPLAINTS:

A. If you have a complaint or find yourself in a difficult situation and require assistance, we will provide appropriate assistance to the best of our ability and help you find solutions, alternative arrangements and make any necessary phone calls/emails. 
B. Should you need our help, please contact us by email at [email protected]. In case your complaints are not directly related to our company, 90degreesnorth, but to the behaviour of other guests or the services provided by our local partners, please report them to us and we will do our best to try to fix them, but we do not take responsibility for them.

 

PASSPORT, VISA AND IMMIGRATION REQUIREMENTS:

The participant is responsible for meeting specific passport and visa requirements, and any other immigration requirements and should confirm these with the relevant embassies and/or consulates prior to travel. We do not accept any responsibility for your inability to travel due to failure to comply with any passport, visa or immigration requirements.