Norway

In order to book a trip or an activity, you need to choose the trip or the activity you want and follow the corresponding registration steps on our website.

Once you finish with the required registration steps, you will receive an email confirming your booking.

Once you finish with the required registration steps on our website, you will receive an email confirming your booking.

In case you don't find the email in your inbox, please check your spam folders.

If after checking all your email folders, you still don't find any confirmation email, please contact us.

In order to secure your spot on a trip or an activity, you need to pay the corresponding booking deposit amount via credit card or invoice.

You can choose your payment method at the end of the registration process for a trip or an activity. You can either pay via card or choose to pay via an invoice. 

Once we will receive your request, process it, create an invoice and send it to you via email. Once you receive the invoice with all the payment information, you can proceed to pay it. Your spot will only be secured when we receive your payment. You can pay your invoice through one of the following alternatives:

• Bankgiro
  This could be a very convenient and fast option within Sweden. Certain shops, such as Forex Bank, accept invoice payments and bank transfers through Bankgiro. Those stablishments are available all over Sweden. You can find the closest one to you through this link: www.kassagirot.se/hitta-butik.
• Swedish bank account:
  If you have a Swedish bank account, this is another easy way to make your payment.
• International bank transfer:
  We also accept international bank transfers made in Swedish crowns (SEK) from a bank within the EU. However, you should take into consideration that an international bank transfer takes longer to process, which means a longer time to secure your spot. Moreover, international bank transfers incur additional expenses such as transfer fees and higher exchange rates.
• International wire transfer alternatives (Wise, Paypal, WorldRemit, OFX):
  If you do not have a Swedish bank account or a bank account in the EU, you could make your payment through peer-to-peer providers of international wire transfers such as Wise, Paypal, WorldRemit or OFX.

Note: payments must always be made in Swedish crowns (SEK)

The refund method will depend on the payment method used:

• If you paid for the trip from a Swedish bank account, the refund will be done via bank transfer
• If you paid for the trip from a bank account outside of Sweden, the refund will be done via money transfer and you will have to bear the cost of the transfer.

You can find a detailed itinerary for each trip on the website.

However, we reserve the right to change our original itineraries due to external factors, such as:

• Unpredictable weather conditions
• Force Majeure
• Delays, and
• Other unforeseen circumstances

If the itinerary is disrupted, we will arrange alternative transportation to the starting point of the trip for you.

Moreover, 1-2 weeks before the trip you will receive a final updated itinerary with all necessary details.

Our trips do not include travel insurance.

However, we strongly recommend all passengers to get their own valid travel insurance to cover unexpected issues, such as:

• Cancellations
• Loss or theft of personal belongings
• Medical assistance

Some general tentative information (to be confirmed by you regarding your specific case):

• If you are an EU/EEA national traveling to Sweden, you should be able to enter the country with an ID or passport.
• If you are non-European, you must bring a passport and a valid Swedish visa for non-European residents. Documents must be valid for at least three more months beyond your planned date of exit from Schengen.

Always make sure to follow the specific instructions from your embassy and/or consulate regarding your specific passport/visa requirements.

We are not responsible if you cannot travel because you have not complied with the necessary passport/visa or immigration requirements.

Passport & ID card

Health card or insurance card

Driving license for the snowmobile activity on the Lapland trip

The minimum age for our standard trips is 18 years old.

For tailor made trips, an adult must accompany all individuals under the age of 18.

The minimum age for participation in any activity is 6 years old (weather permitting).

The minimum age for participation in any activity is 6 years old (weather permitting).

Pregnant women or participants with underlying heart & health conditions cannot join the activity.

For the group's safety, participants in all activities must follow our guide's instructions. If instructions are not followed our guides are entitled to end the tour immediately. Anyone suspected of being impaired by drugs or alcohol will not be allowed to participate in the tour.

In case of unforeseen circumstances that might hinder us from carrying out the activity, we reserve the right to cancel your booking and issue the corresponding refund.

We are not legally liable for any accidents or damages caused by another participant, by our local providers or due to unforeseen circumstances beyond our control.

As a participant you take full responsibility for your health during the activity. You have to be ready to spend some time in harsh weather conditions. Please inform us about any pre-existing medical condition,so that we can be prepared in case of an emergency. If we decide before the activity that a participant is not ready for the tour, we can cancel the booking with a 100% refund.

Regarding the snowmobile tours, drivers must bring one of the following driving licenses (car, tractor, scooter, AM class 1, Multi-combination). Drivers must also be at least 16 years old in order to drive their own snowmobile and at least 18 years old in order to carry a passenger. 

All participants must sign a waiver of liability and GDPR policy for photographs before the tour starts. In case of damage caused by the driver during the snowmobile tour, a fee up to 6000 SEK may be charged. 

The trips in themselves are not physically demanding and are even suitable for people with disabilities.

Some activities or special tours could be a little bit more demanding, but those are always optional.

Please contact us if you want to make a specific request for the trips.

For trips to Swedish Lapland, included in the price of the trip you get:

• One piece of check-in luggage (max. 23 kgs and no size restriction)
• One piece of carry-on luggage (max. 8 kgs and 55x40x23 cm)
• One piece of underseat luggage (40x30x15 cm)

For trips to Norway you can bring:

• One main piece of luggage to be placed in the trunk of the bus (max. 25 kgs and a reasonable size)
• One bag of groceries with the food you bought for the trip to be placed in the trunk of the bus
• One small piece of luggage to carry with you inside the bus

For the Helsinki trip:

• One main piece of luggage to be placed in the trunk of the bus (max. 25 kgs and a reasonable size)
• One small piece of luggage to carry with you inside the bus

Here is a recommended packing list for Norway:

• Travel documents (ID/passport/visa) and a student ID
• Debit card/cash (especially if you want to pay for extra activities in cash)
• A day backpack
• Water bottle/thermos
• Lunch box and cutlery
• Bed linen (bedsheet, pillow case and duvet cover) or a sleeping bag
• Swimsuit (for sauna and swimming in the fjords)
• Towel (or two, for bathroom and sauna)
• Hiking pants, everyday trousers, shorts
• 3-4 T-shirts, 2-3 long-sleveed shirts, hiking upper layer
• Warm pullover or fleece/hoodie, thermoactive layers
• Waterproof jacket or/and umbrella
• Hiking shoes, comfortable everyday footwear, flip flops (for showers, sauna, fjords)
• Hat/beanie
• Sunglasses
• SPF sun protection
• Travel pillow, eyemask for sleeping on the bus
• Travel-sized toiletry bag (shampoo, conditioner, body wash/soap, deodorant, toothbrush, toothpaste, moisturiser, face cream with 50 SPF, lip balm, contact lenses and solution, hairbrush)
• Mobile phone, earphones, camera, tripod, chargers, powerbank (cold drain batteries faster) (there's no Wi-Fi on the bus before entering Norway, so consider downloading some music and podcasts as we spend a lot of time on the bus)
• Books, board games, playing cards
• Personal medication (pain relievers, anti-inflammatory drugs, throat lozenges)
• Your meal plan and a shopping list
• WhatsApp (make sure to be in the group chat!)
• The itinerary that you will receive in your email before the trip

For the Norway trip we suggest bringing the following clothes:

• Hiking pants, daily trousers, shorts
• 3-4 t-shirts, 2-3 long-slevees, hiking upper layer
• Warm pullover or fleece/hoodie, thermoactive layers
• Waterproof jacket or/and umbrella
• Hiking shoes, comfortable everyday footwear, flip flops (for showers, sauna, fjord)
• Hat/beanie

A couple of other important accessories would be:

• Sunglasses
• Swimsuit and flip-flops (for sauna and swimming in the fjord)

For trips to Swedish Lapland:

• Private bus to Stockholm Arlanda (return trip)
• Flight from Stockholm Arlanda to Kiruna (return trip)
• Public Flyggbus transfer from Kiruna airport to the accommodation

Note: in some special cases there could be other modes of transportation available, such as train

For trips to Norway:

• Private bus for the whole trip

For trips to Helsinki:

• Private bus to the Viking Line ferry terminal in Stockholm (return trip)
• Ferry from Stockholm to Helsinki (return trip)

On the Swedish Lapland trips you will be staying in a shared cabins. Cabins can have 4 beds and 13 beds. All cabins have a bathroom and fully equipped kitchen, so you can prepare your own meals during the stay. Each cabin has a fridge, stove, kettle and microwave. The bigger cabins also have an oven and a drip coffee machine.

On the Norway trips the accommodation varies:

• Hostel in Oslo: 6-bedded, 4 bedded, triple or double rooms. Each room has a small kitchenette.
• Hostel in Bergen: 6-bedded, 4 bedded, triple or double rooms. Fully-furnished kitchen is available in the hostel with utensils, microwave, electric stove, fridge and electric oven.
• Cabins in the fjords: 5-bedded cabins. Fully-furnished kitchen is available in each cabin with utensils, coffee maker, electric stove, fridge and electric oven.

On the Helsinki trips you will be staying in a 4-bedded cabin on the ferry

No bed linen is provided in the booking.

However, it is necessary to use bed linen or a sleeping bag in the accommodation during both Swedish Lapland and Norway trips. You can bring your own set of bed linen (bedsheet, pillow case and duvet cover) or your own sleeping bag.

In the Swedish Lapland trip, you could also rent a bed linen set at reception for 80 SEK for the entire stay.

In the Helsinki trip, bed linen is included in the cabin

The standard electricity in Sweden and Norway is 230V at a frequency of 50Hz, using Type F power plugs (also known as the Europlug).

If your devices are from a region with a different voltage, such as North America (which typically uses 110-130V), you will need a voltage converter in addition to a travel adapter to ensure safe use.

Also consider bringing your own personal appliances, such as a hairdryer.

There are no laundry facilities available during the trips.

Bring enough clothes for the full duration of your trip.

There’s nothing like good ol' home-cooked meals.

You can bring your food from home or buy groceries when we make a stop at a local supermarket.

The accommodation is fully equipped with cooking facilities and some cooking ware.

Important note regarding the Helsinki trip: Viking Line's ferry onboard policy states that "bringing foods, such as sandwiches, food boxes, fast food or large quantities of fruit and vegetables onto the ship and consuming them on board without permission is not allowed"

There are lot of options available in our trips.

On the Swedish Lapland trips you can:

• Warm up in the sauna
• Light up a bonfire
• Take a stroll through the deep snow on snowshoes
• Go ice-fishing or cross-country skiing

On the Norway trips you can:

• Visit museums in Oslo and Bergen
• Warm up in the sauna and the bathtub facing the fjords
• Enjoy water activities in the fjords: row boat, kayaks, stand-up paddles (SUP), canoes, speedboat
• Hike in the mountains surrounding the fjords

On the Helsinki trip you can:

• Enjoy the city
• Visit museums
• Visit the Suomenlinna fortress in Helsinki

The currency in Sweden is Swedish crowns (SEK), in Norway is Norwegian crowns (NOK) and in Finland is euros (€).

In Sweden, Norway and Finland it is quite common to pay using credit/debit cards, so most places will accept them. However we recommend you carry some cash, just in case.

If you need help or want to file a complaint, please contact us by email at [email protected]

If you require our help or if you have a complaint related to our company, we will provide the appropriate assistance to the best of our ability

Although our company is not responsible for the behaviour of other guests or for the services provided by our local partners, we will also assist you to the best of our ability in order to solve any issues not directly related to our company.