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FAQ

Frequently Asked Questions
WHEN DO I PAY FOR THE TRIP?
When you sign up for a trip with us, you don’t have to pay for the trip upon finishing the registration. We will send you a confirmation mail and then a payment mail which will contain an Invoice/Bill for your order.
IS THERE A DEADLINE FOR THE TRIP?
Yes, there is a deadline for the payment of the trip. It is mentioned in the Invoice that you will receive in the payment mail.
HOW DO I PAY FOR THE TRIP?
Once you have received the Bill/Invoice from us, you can pay for the trip using several options
1. BankGiro payments
You can make a payment at any Tobak (tobacco) shop , Forex Bank or any shops that process bankgiro payments where they accept bill payments and bank transfers, you can find these all over Sweden. You can find the closest one to you here https://www.kassagirot.se/hitta-butik/ . This should be the fastest option.
2. Swedish bank account:
You can make the payment from a Swedish bank account if you have access to one .
3. International Bank transfer:
You can also make an international transfer however we do not encourage this kind of transfer as it could not only take longer but also incurs additional expenses like transfer fees and higher exchange rates. The payment can ONLY BE MADE IN SWEDISH CROWNS, SEK. We only accept international transfers made from a bank within EU.
4. Transferwise:
If you do not have a swedish bank account or a bank account in EU, you can also pay the bill by using third peer to peer providers of international money transfers for payment like Transferwise, WorldRemit & OFX.
ARE THE TRIPS PHYSICALLY DEMANDING?
No, the Norway trip is not physically demanding and it is even suitable for people with disabilities. Please contact us if you want to make a specific request for the trips.
DO YOU HAVE FAMILY TRIPS?
Yes, We can arrange budget/luxury family trips to norway in case you are interested, just write to us at info@90degreesnorth.se
ARE THERE AGE RESTRICTIONS ON YOUR TRIPS?
In case you are coming in one of our standard group trips, the minimum age is 18 years old. In case of tailor made trips, an adult must accompany all individuals under the age of 18.
HOW DOES IT WORK WITH THE FOOD & MEALS ON MY TRIP?
There’s nothing like good old home cooked food. You would have the possibility to go to the local supermarket and buy the food for the next days, as the cabins where you will stay are fully equipped for cooking.
WHAT IS THE CURRENCY IN MY DESTINATION? CAN I USE MY CREDIT CARD DURING MY TRIP?
The currency in Sweden is SEK, Swedish kronas and in Norway, it is NOK, Norwegian Kronas. You can use Cash or your international credit/Debit card for paying in Lapland, it is pretty common in Sweden to pay by card.
WHAT TYPE OF LUGGAGE DO YOU RECOMMEND I TAKE?
One piece of Hand Baggage (max. 55x40x23 cm and max.weight 10 kgs) is included in the base price of the trip. If you want to bring more clothes and things with you, you can book Check-in baggage with us by paying an extra fee. The dimensions of a checked-in baggage is (250 x 79 x 112 cm (L x H x B) ) and should not exceed 23 kgs.
WHAT ESSENTIAL DOCUMENTS DO I NEED TO TAKE?
Your passport, your health card and you driving license (if you have one).
What are the Booking Terms and Conditions for your trips?
The booking is made on the terms of these booking conditions and when you make a booking you accept the terms of these booking conditions.
CANCELLATION: Any cancellation request must be sent to us by e-mail to info@90degreesnorth.se

A.If you register for the trip but you do not pay on time, your spot will be cancelled.

B.If you wish to cancel your trip after you have paid up to 30 days before the departure date, you would be refunded the entire amount you paid for except 200 SEK(service & registration fees).

C.If you wish to cancel your trip after you have paid up to 10 days before the departure date, you can sell your spot to someone else for which we will charge a fee for changing the name of the booking. This fee will vary depending on the charges applied by our travel partners. Both you and the buyer of your spot are responsible for paying all costs incurred in making the name transfer and in finding an agreement between yourselves. 90degreesnorth should know the changes in your booking at least 7 days before departure failing which condition D will be applied (see below)

D.If you cancel your trip 30 Days or less to departure, you are not eligible for a refund. However Condition C can be applied(see above)

E.If you wish to change your travel arrangements in any way after you have made your registrations (for example your chosen departure date or accommodation), we will do our utmost to make these changes but it may not always be possible depending on availability and sometimes this might require extra fees that vary depending on your case and when you wish to change it.

F.We do not refund for emergencies, our refund and cancellations policy written above are applicable to every single case

G.We reserve the right to cancel your booking in case of extraordinary circumstances beyond our control and in this case you are entitled to a total refund. (Update about the Coronavirus: Due to the outbreak of COViD - 19, we had to review this point of our terms and conditions. We reserve the right to cancel your booking in case of extraordinary circumstances beyond our control. In this case you are entitled of a refund of what can be refunded at the moment of the cancellation. If we do not start the trip, we will refund entirely what you paid for.)

REFUNDS:We are not liable where any failure to perform or improper performance of the travel services is due to: you or another member unconnected with the provision of the travel services in our package; unavoidable and extraordinary circumstances.

If you are affected by incidents caused by the services offered by our partners in the package, your rights and compensation will vary according to the rules of the company organizing the services. For example, you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. If you are entitled to a refund by the airline company we would proceed with it but this will not automatically entitle you to a refund of your holiday cost from us, we reserve the right to evaluate case by case if you are entitled to a refund or not. If it is impossible to ensure your return as scheduled due to unavoidable and extraordinary circumstances, we will bear the cost of necessary accommodation, if possible, of equivalent category, for a maximum of one night.

The refund would take place in cash or through a bank transfer in case your account is a Swedish one. In case you are not the owner of a Swedish bank account, we can refund you through an international money transfer.

INSURANCE:We recommend all passengers to have a valid travel insurance that covers cancellations, losses or theft of personal belongings, accidents during the trip and medical assistance.

CHANGE OF ITINERARY:our itineraries might change due to external factors and specific circumstances, therefore we reserve the rights to change them during the trip in case of extraordinary circumstances. In that case, we will infrom you in advance and you would be offered activities and services with the same value you have paid for or refunded if you do not wish to proceed with the change of itinerary.

COMPLAINTS: If you have a complaint or you’re in difficulty and ask us to help we will provide appropriate assistance, and helping you to find alternative arrangements and any necessary phone calls/emails. You must pay any costs we incur, if the difficulty is your fault. In case you need our assistance you should contact us at our e-mail info@90degreesnorth.se. In case your complaints are not linked with our company, 90degreesnorth, but to other behaviours of other guests, or our local partners, please report them to us and we would try to fix them but we would not take responsibility for them.

PASSPORT, VISA AND IMMIGRATION REQUIREMENTS: : Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.