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FAQ

Frequently Asked Questions
WHEN DO I PAY FOR THE TRIP?
When you sign up for a trip with us, you don’t have to pay for the trip upon finishing the registration. We will send you a confirmation mail and then a payment mail with the registratiosn fee which will contain an Invoice/Bill for your order.
IS THERE A DEADLINE FOR THE TRIP?
Yes, there is a deadline for the payment of the trip. It is mentioned in the Invoice that you will receive in the payment mail.
HOW DO I PAY FOR THE TRIP?
Once you have received the Bill/Invoice from us, you can pay for the trip using several options
1. BankGiro payments
You can make a payment at any Tobak (tobacco) shop , Forex Bank or any shops that process bankgiro payments where they accept bill payments and bank transfers, you can find these all over Sweden. You can find the closest one to you here https://www.kassagirot.se/hitta-butik/ . This should be the fastest option.
2. Swedish bank account:
You can make the payment from a Swedish bank account if you have access to one .
3. International Bank transfer:
You can also make an international transfer however we do not encourage this kind of transfer as it could not only take longer but also incurs additional expenses like transfer fees and higher exchange rates. The payment can ONLY BE MADE IN SWEDISH CROWNS, SEK. We only accept international transfers made from a bank within EU.
4. Transferwise:
If you do not have a swedish bank account or a bank account in EU, you can also pay the bill by using third peer to peer providers of international money transfers for payment like Transferwise, WorldRemit & OFX.
ARE THE TRIPS PHYSICALLY DEMANDING?
No, the Lapand trip is not physically demanding and it is even suitable for people with disabilities. Please contact us if you want to make a specific request for the trips.
ARE THERE AGE RESTRICTIONS ON YOUR TRIPS?
In case you are coming in one of our standard trips, the minimum age is 18 years old. In case of tailor made trips, an adult must accompany all individuals under the age of 18.
HOW DOES IT WORK WITH THE FOOD & MEALS ON MY TRIP?
There’s nothing like good old home cooked food. You would have the possibility to go to the local supermarket and buy the food for the next days, as the cabins where you will stay are fully equipped for cooking.
WHAT IS THE CURRENCY IN MY DESTINATION? CAN I USE MY CREDIT CARD DURING MY TRIP?
The currency in Sweden is SEK, Swedish kronas and in Norway, it is NOK, Norwegian Kronas. You can use Cash or your international credit/Debit card for paying in Lapland, it is pretty common in Sweden to pay by card.
WHAT TYPE OF LUGGAGE DO YOU RECOMMEND I TAKE?
One piece of a small Hand Baggage (max.weight 8 kgs) & One piece of Check-in luggage ( Max. 23 kgs) is included in the price of the trip.
WHAT ESSENTIAL DOCUMENTS DO I NEED TO TAKE?
PASSPORT & ID CARD, HEALTH CARD OR INSURANCE CARD
WHAT ARE THE BOOKING TERMS AND CONDITIONS FOR YOUR LAPLAND TRIPS?
The booking is made on the terms of these booking conditions and when you make a booking you accept the terms of these booking conditions.
CANCELLATION / CHANGES: Any cancellation or change request must be sent to us by e-mail to info@90degreesnorth.se

A. If you register for the trip but you do not pay the invoice sent to you within the deadline, your spot will be cancelled.

B.If you wish to cancel your trip after you have paid up to 30 days before the departure date, you would be refunded the entire amount you paid for except the airline ticket fee which is non-refundable.

C.If you wish to cancel your trip after you have paid up to 10 days before the departure date, a refund mentioned in Condition B cannot be availed however you can sell your spot to someone else for which we will charge a fee for changing the name of the booking. This fee will vary depending on the charges applied by the airline company. Both you and the buyer of your spot are responsible for paying all costs incurred in making the name transfer and in finding an agreement between yourselves. 90degreesnorth should know the changes in your booking at least 7 days before departure failing which condition D will be applied (see below).

D.If you cancel your trip 10 Days or less to departure, you are not eligible for a refund. In case of a medical emergency, we will do our utmost to help you with your insurance claim process if you have a travel insurance.

E. If you wish to change your travel arrangements in any way after you have made your registrations (for example your chosen departure date or accommodation), we will do our utmost to make these changes but it may not always be possible depending on availability and sometimes this might require extra fees that vary depending on your case and when you wish to change it.

F.We do not refund for emergencies, our refund and cancellations policy written above are applicable to every single case.

G.We reserve the right to cancel your booking in case of extraordinary circumstances beyond our control and in this case you are entitled to a total refund.

REFUNDS:We are not liable where any failure to perform or improper performance of the travel services is due to: you or another member unconnected with the provision of the travel services in our package; unavoidable and extraordinary circumstances, Force Majeure which means a situation beyond our control, and also in case you will not be able to see the Northern Lights as it is a natural phenomenon not depending on us.

If it is impossible to ensure your return as scheduled due to unavoidable and extraordinary circumstances, we will bear the cost of necessary transportation to get you home safely.

The refund would take place in card or through a bank transfer in case your account is a Swedish one. In case you are not the owner of a Swedish bank account, we can refund you through a money transfer for which you would bear the costs of the transfer.

INSURANCE:We recommend all passengers to have a valid travel insurance that covers cancellations, losses or theft of personal belongings, accidents during the trip and medical assistance.

CHANGE OF ITINERARY:our itineraries might change due to external factors and specific circumstances, therefore we reserve the rights to change them during the trip in case of extraordinary circumstances. In that case, you would be offered an alternative itinerary or you can opt for a full refund.

COMPLAINTS: If you have a complaint or you’re in difficulty and ask us to help we will provide appropriate assistance, and helping you to find alternative arrangements and any necessary phone calls/emails. In case you need our assistance you should contact us at our e-mail info@90degreesnorth.se. In case your complaints are not linked with our company, 90degreesnorth, but to other behaviours of other guests, or our local partners, please report them to us and we would try to fix them but we would not take responsibility for them.

PASSPORT, VISA AND IMMIGRATION REQUIREMENTS: : Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.